Momentus Payments offers a robust notification system to keep merchants informed about key activities within their Merchant Account and the Payments Dashboard. Each user can configure their notification preferences, ensuring they receive relevant updates via email. Admins can also set each user's notifications, either when they add the user or later.
In this article:
Add or Update Notifications
To update notifications:
- In the left sidebar, click Account and go to the Users tab.
- Click the envelope icon by a user.
- Select or clear the checkbox by each notification you wish to receive or stop receiving.
- Click Save Changes.
Notification Types and Triggers
Transaction notifications are sent to the merchant by default. If sent to payers, the email content remains the same unless specified otherwise. The city and logo information in the footer are sourced from the venue details associated with the merchant account.
Users can also elect to receive these notifications:
| Notification | Trigger |
|---|---|
| Users | When a user is added, updated, or removed in the Payments Dashboard. |
| Batches | When a batch is created. (The notification is when the batch is created, not when funding is complete. Funding usually occurs one day after the batch is created.) |
| Payments | When a payment is processed or updated. |
| Payment Details | When changes are made to the Payment Details tab. |
| Disputes | When a new dispute is raised or the status of an existing dispute changes. |
| Reversals | When a reversal action (voids, refunds, and ACH return) is taken. |
| Statements | When new statements are generated and available for review. |