The Disputes page allows you to monitor and manage payment disputes raised against transactions in your Momentus Payments account. A dispute occurs when a payer challenges a charge through their card issuer. From here you can review open and closed disputes and access the full details of each one.
In this article:
View the Disputes List
In the left sidebar, click Disputes to open the disputes list. Use the tabs at the top of the page to toggle between Open and Closed disputes.
Each row in the list represents a single dispute and displays the following information:
- ID: A unique identifier for the dispute. Click this to open the Dispute Detail page.
- Account: The merchant account associated with the dispute.
- Payer: The name of the individual or organization that raised the dispute.
- Status: The current status of the dispute, along with a response deadline where applicable. Statuses include:
- Inquiry: The card issuer has raised a question about the charge. A response deadline will be shown.
- Dispute: A formal dispute has been filed. A response deadline will be shown.
- Pending: The dispute has been received and is awaiting further action.
- Lost: The dispute has been resolved in favor of the payer. Their payment will be refunded.
- Won: The dispute has been resolved in your favor. The payment will not be refunded.
- Amount: The disputed transaction amount. Note that amounts may be displayed in different currencies depending on the original transaction.
View Dispute Details
Click any Dispute ID in the list to open the full detail view for that dispute. The detail page is organized into three sections.
Dispute Summary
The main panel displays the core details of the dispute:
- Amount: The amount being disputed.
- Status: The current status of the dispute.
- Reason: The reason given for the dispute.
Events
A timestamped log of all activity related to the dispute, such as when the original payment was made, when the inquiry or dispute was opened, and when a response is due.
Original Transaction
A reference panel linking the dispute back to the original payment, including:
- ID: The transaction ID of the original payment. Click this to navigate to the full Transaction Detail page.
- Payer: The name of the payer.
- EventID and OrderID: Reference identifiers linking the transaction to records in your system.
- Event: The name of the event associated with the original transaction.
- Payment Method: The card type and last four digits used for the original payment.
- Amount: The full amount of the original transaction.
- Payment Date: The date the original payment was made.