Transactions

The Transactions page gives you a complete view of all payments processed through your Momentus Payments account. From here you can search and filter transactions, review individual transaction details, issue refunds, and resend receipts.

In this article:

• View a List of Transactions
• Filter Transactions
• Download Transactions
• View Transaction Details
• Actions Available on the Detail Page
  • Refund a Payment
  • Resend a Receipt

View a List of Transactions

In the left sidebar, click Transactions to open the transactions list. Each row in the list represents a single transaction and displays the following information:

• ID: A unique identifier for the transaction. Click this to open the Transaction Detail page.
• Account: The merchant account associated with the transaction.
• Payer: The name of the individual or organization that made the payment.
• EventID / OrderID / InvoiceID: Reference identifiers linking the transaction to records in your system.
• Type: Indicates whether the transaction is a Payment, Refund, or other type, along with the date and time it was processed.
• Payment Method: The card type and last four digits of either the credit card or account (if a bank debit) used for the transaction.
• Total: The gross amount charged, including any payer fees.
• Fee: The processing fee applied to the transaction.

Filter Transactions

Use the controls at the top of the list to narrow your results:

• Date Range: Click the date picker to set a custom start and end date for the transactions you want to view.
• Status Tabs: Toggle between Processed, Rejected, and Returned to filter transactions by their current status.
• Keyword Search: Search by ID, Account, Payer, Event ID, Order ID, Invoice ID, or Total to find specific transactions.

Download Transactions

Click the Download button in the upper-right corner to export the current list of transactions as a CSV file.

View Transaction Details

Click any Transaction ID in the list to open the full detail view for that transaction. The detail page is organized into three sections:

Transaction Summary

Displays the core details of the transaction, including:

• Transaction ID and merchant account
• Where the payment was made (currently only online)
• Payer name and email address
• Associated Event ID, Order ID (if applicable), and Event name

Payment

Shows a full breakdown of the financial details:

• Payment method: Card type and masked card number (if credit card) or masked account number (if bank debit)
• Subtotal: The base payment amount before fees
• Payer fee: Any fee passed on to the payer
• Total: The combined subtotal and payer fee
• Fee: The platform processing fee
• Net amount: The final amount received after fees

Events

A timestamped log of actions related to the transaction, such as when a payment was processed or a refund was initiated.

Actions Available on the Detail Page

From the Transaction Detail page, you can initiate a refund and resend a receipt.

Refund a Payment

To initiate a refund:

1. Click Refund in the upper-right corner. The Refund Transaction modal opens.
2. Select a refund option:
   • Refund the full amount, including the payer fee.
   • Refund the base amount only, excluding the payer fee.
   • Refund a custom amount by selecting the custom option and entering a value in the field provided.
3. Click Process Refund to complete the refund. This action cannot be undone.

Resend a Receipt

You are able to resend the payment receipt to any email address. 

To resend a receipt:

1. Click Resend Receipt in the upper-right corner. The Resend Receipt modal opens.
2. In the Email Address field, enter the email address of the recipient.
3. Click Send Receipt.