Refund a Payment

You are able to initiate refunds from the transaction detail page. In the Transactions list, click the ID of the transaction to open its details.

To initiate a refund:

1. Click Refund in the upper-right corner. The Refund Transaction modal opens.
2. Select a refund option:
   • Refund the full amount, including the payer fee.
   • Refund the base amount only, excluding the payer fee.
   • Refund a custom amount by selecting the custom option and entering a value in the field provided.
3. Click Process Refund to complete the refund. This action cannot be undone.